We are happy to exchange or refund given the item is in its original mint condition with tags attached. Product must not have been worn, washed or altered in any way. You are responsible when trying on the garments, as we cannot accept returns that have makeup stains.
An RA number must be approved by Head Office and quoted on your returns package. Items must be returned to Head Office within 7 days of receiving your order and accompanied with your proof of purchase.
We are unable to refund original shipping costs and return postage costs.
We cannot accept liability for an item until it is received so we strongly advise using tracking to ensure your parcel arrives to our Head Office.
Return your items in their original condition with invoice and RA to:
Pacific Greenwood PTY LTD
UNIT 1/110 BONDS RD
Please check SIZING GUIDE for each product before purchasing. All returns for change of size are at the expense of the customer.
Once the item is received at Head Office, we will contact you via email to confirm exchange details.
Please allow up to 4-6 business days to receive your exchange.
Once the item is received at Head Office and a refund has been requested, funds will be credited back to the original method of payment.
Please allow up to 10 days for refunds to be processed, you will receive an email confirmation stating that your refund has been processed.
WE DO NOT OFFER REFUNDS FOR SALE ITEMS or items purchased using a discount code.
We are unable to refund original shipping cost and return postage costs.